Terms & Conditions of
Sale, Supply, Services
& Site Works

“Company” means Liontek Ltd, registered in England and Wales under company number 16505260, with registered office at The Courtyard, 33 Duke Street, Trowbridge, BA14 8EA.

“Customer” means any person, firm, company or other entity purchasing Goods or Services from the Company.

“Goods” includes (without limitation): structural steel, fabricated metal products, cladding systems and materials, retail products and associated materials.

“Services” includes: fabrication, design assistance (if any), delivery, installation, and site works.

“Contract” means any agreement between the Company and the Customer for the sale of Goods and/or Services incorporating these Terms.

“Consumer” has the meaning given in the Consumer Rights Act 2015.

“Business Customer” means a Customer who is not a Consumer.

These Terms shall prevail over any terms proposed by the Customer unless expressly agreed in writing by a director of the Company. Where a Customer is a Consumer, nothing in these Terms affects their statutory rights.

All quotations are invitations to treat only and are valid for 30 days from the date of issue unless otherwise stated in writing.

A Contract is formed only when the Company issues written acceptance or commences performance of the order.

The Company reserves the right to amend specifications prior to delivery, substitute materials of equivalent or superior quality, and adjust manufacturing or installation methods.

Any drawings, calculations, or specifications provided by the Company remain its intellectual property. The Customer must not reproduce or share these without the Company’s prior written consent.

Work will only commence upon receipt of a signed quotation or other communicated acceptance. If requested a deposit will also be required to commence work.

Lead times will vary; the client will be notified of current lead times upon receipt of a deposit/acceptance.

All prices are exclusive of VAT, which will be charged at the applicable rate. Any import duties, levies or other applicable charges are the Customer’s responsibility.

The Company may adjust prices prior to delivery due to increases in material or labour costs, exchange rate fluctuations, or changes in law or statutory requirements.

Payment terms as per quote issued, maximum 30 days from receipt of goods or invoice.

Late payments shall incur statutory interest at 8% above the Bank of England base rate pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 (as amended) plus additional charges for recovery of monies owed to Liontek Ltd.

Business Customers may not exercise any right of set-off, deduction or withholding against any sum due to the Company. Consumer rights to withhold payment for defective Goods are not affected.

Deposits via BACS as per account details provided. Cheques should be issued to Liontek Ltd at the correspondence address.

Delivery dates provided are estimates only. Time is not of the essence unless expressly agreed in writing by a director.

The Company shall not be liable for delays caused by supply chain disruption, adverse weather, site not being ready, third-party contractors, or any Force Majeure event.

Risk in the Goods passes to the Customer on delivery or collection.

The Company may deliver Goods in instalments. Each instalment constitutes a separate Contract for payment purposes.

Where delivery fails due to the Customer’s fault, the Company may charge full re-delivery charges, reasonable storage fees, and additional handling costs.

Standard Delivery Vehicle: All deliveries will be made by flatbed van or HGV. Unloading is entirely the Customer’s responsibility.

HIAB / Crane-Assisted Delivery: Available upon request and charged as an additional service.

Outsourced items such as galvanising etc. can cause slight delays which Liontek Ltd will try to avoid but this is not always possible and out of our control. Liontek Ltd will not be held responsible for delays caused by outsourced items. Delays will be notified to the customer as soon as possible.

Legal and beneficial title to the Goods remains vested in the Company until full payment in cleared funds.

Until title passes, the Customer must store Goods separately and keep them insured.

The Company may require return of Goods and may enter premises to recover them if necessary.

The Customer’s right to possess the Goods ceases upon any event in Clause 17.1.

Returns are accepted only with the Company’s prior written approval.

The Company reserves the right to refuse returns or apply a 15% restocking/handling fee.

Custom, bespoke, or made-to-order Goods are non-returnable unless defective.

All structural steel products are manufactured to order. Once accepted, products are non-returnable and non-refundable.

All structural steel products are manufactured in accordance with applicable British Standards and European Norms.

The Customer is solely responsible for design accuracy, measurements, and compliance with building regulations.

Quantity Surveying Assistance: The Company can offer this service at cost.

Prices are subject to Architects/structural engineers approval of drawings and to a full site survey.

Liontek Ltd accepts no liability for structural design unless we have been asked to provide this service. In the case of this, we will outsource to a competent company. Likewise if we have been asked to provide structural connection calculations this will be subject to the project engineers or clients approval.

All fabrication work is bespoke and manufactured to the Customer’s specification. Orders cannot be cancelled once fabrication has commenced.

The Customer is responsible for supplying accurate drawings, specifications, and dimensions. The Company will fabricate to the information provided and accepts no liability for errors arising from incorrect Customer-supplied data.

Minor dimensional tolerances are inherent in the fabrication process and shall be permitted in accordance with applicable British Standards. Such tolerances do not constitute a defect.

Surface finishes including paint, primer, and galvanising are subject to the limitations of the process. The Company shall not be liable for minor variations in finish, texture, or colour that fall within standard industry tolerances.

Where the Company provides design assistance or drawings as part of a fabrication contract, these remain the intellectual property of the Company until full payment is received.

Any changes to the specification after acceptance of the quotation may result in additional charges and revised lead times, which will be confirmed in writing.

Cladding systems and associated materials are supplied to the Customer’s specification. The Customer is responsible for ensuring that the specified system is appropriate for its intended application and complies with all applicable building regulations and planning requirements.

The Company shall not be liable for any failure of a cladding system arising from incorrect installation by third parties, inadequate substrate preparation, or failure to follow manufacturer installation guidelines.

Colour and finish matching cannot be guaranteed across different batches of material. The Customer should order sufficient quantities in a single batch where colour consistency is required.

Cut-to-size and profiled cladding materials are non-returnable once manufactured.

The Company recommends that all cladding installations are carried out by suitably qualified and experienced contractors. The Company accepts no liability for installations carried out by unqualified personnel.

Retail sales of standard stock items are subject to availability at the time of order.

Where a Consumer purchases Goods online or by telephone, they may have the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This right does not apply to bespoke or made-to-measure Goods.

Product images and descriptions are for illustrative purposes only. Actual Goods may vary in appearance due to manufacturing tolerances and screen display differences.

The Company reserves the right to withdraw any product from sale at any time without notice.

Business Customers purchasing retail stock items do so on the basis that they have independently satisfied themselves as to the suitability of the Goods for their intended purpose.

Delivery charges will be quoted separately and confirmed prior to despatch. Charges vary based on size, weight, destination, and access requirements.

The Company will use reasonable endeavours to deliver within the agreed timeframe but shall not be liable for delays outside its reasonable control.

The Customer must ensure that the delivery address provides adequate access for the delivery vehicle. Any costs arising from restricted access, failed delivery, or re-routing will be charged to the Customer.

Kerbside delivery is standard. The Company’s driver is not obligated to move Goods beyond the delivery vehicle’s tailgate or roadside unless HIAB or assisted delivery has been pre-arranged and paid for.

The Customer or their authorised representative must be present at the agreed delivery time to sign for Goods. If no one is available to accept delivery, re-delivery charges will apply.

Third-party courier or haulage services used by the Company are engaged as independent contractors. The Company will assist with claims but cannot guarantee the outcome of third-party courier claims processes.

The Customer must provide a safe working environment, suitable access, and all necessary site information.

The Company may suspend site works if unsafe conditions exist. Costs arising from Customer-caused suspension will be charged.

The Company is not responsible for pre-existing site conditions or third-party interference.

Any additional works required beyond the Contract shall be charged separately and agreed in writing.

The quote assumes clear and uninterrupted access to complete the works. Any standing time will be chargeable at £75.00 per hour per man, plus hourly hire charges if applicable.

The client shall give minimum 14 days’ notice of any issues that may affect this contract/job. If there are delays on site caused by others, Liontek Ltd reserves the right to invoice for the works in the month the works were due to be completed.

Finished/installed items will be handed over/signed off by the customer or a representative before any follow-on trades can work on goods/structures.

Once items/goods are handed over and signed off, they will be deemed to have been thoroughly checked for snags by both Liontek Ltd and the customer. Any defects identified after handover sign-off will be assessed on a case-by-case basis. Consumer statutory rights under the Consumer Rights Act 2015 are not affected by this clause.

Subject to 13.1, the Company’s total liability to a Business Customer shall not exceed the total value of the Contract.

The Company shall not be liable for indirect or consequential loss to Business Customers.

None of Liontek Ltd staff, directly or indirectly, are authorised to make any representations, statements or conditions regarding the client or the job; as such Liontek Ltd will not be bound by such actions. Only the directors of Liontek Ltd have the approval to price jobs, accept email/verbal communications and make any alterations with the knowledge of the client.

The Company warrants to Business Customers that Goods will conform to specification and be free from material defects at delivery.

For Consumers, Goods will be of satisfactory quality, fit for purpose, and match description.

All warranties are subject to proper use, handling, storage, and installation.

No warranty applies where defects arise from incorrect specifications or misuse by the Customer.

Any disputed invoices must be notified in writing within 14 days of receipt of invoice.

The Company processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal data provided by the Customer will be used solely for the purposes of fulfilling the Contract, managing the customer relationship, and complying with legal obligations.

The Company will not sell, rent, or otherwise disclose personal data to third parties except where required for the performance of the Contract (e.g. delivery contractors) or where required by law.

The Customer has the right to request access to, correction of, or deletion of their personal data held by the Company, subject to applicable exemptions under UK GDPR.

For full details of how the Company processes personal data, please refer to our Privacy Policy available at www.liontek.co.uk or upon request.

The Company shall not be in breach of the Contract or liable for any delay or failure to perform its obligations to the extent that such delay or failure is caused by a Force Majeure Event.

A “Force Majeure Event” means any event beyond the Company’s reasonable control including, without limitation: acts of God, flood, fire, earthquake, epidemic, pandemic, war, terrorism, riot, civil commotion, strikes or industrial action, failure of utility services, collapse of supply chains, government action, or changes in law.

The Company will notify the Customer as soon as reasonably practicable of a Force Majeure Event and its expected duration.

If a Force Majeure Event continues for more than 90 days, either party may terminate the Contract on written notice without liability, save that the Customer shall pay for all Goods delivered and Services performed up to the date of termination.

On termination, all outstanding sums owed to the Company become immediately due and payable.

Termination does not affect any rights or remedies that have accrued prior to termination.

The Company reserves the right to retain any deposit paid in respect of work commenced or materials ordered prior to termination.

Consumer rights to cancel under applicable consumer protection legislation are not affected by this section.

All intellectual property rights in drawings, designs, calculations, specifications, and other documents produced by the Company in connection with the Contract remain vested in the Company at all times.

The Company grants the Customer a limited, non-exclusive, non-transferable licence to use such documents solely for the purpose of using the Goods or Services supplied under the Contract.

The Customer must not reproduce, distribute, modify, or use the Company’s intellectual property for any other purpose without prior written consent.

Where the Customer provides drawings, designs, or specifications, the Customer warrants that their use will not infringe any third-party intellectual property rights and shall indemnify the Company against any resulting claims.

The Customer is solely responsible for ensuring that the use, installation, and application of any Goods or Services complies with all applicable laws, regulations, planning consents, building regulations, and other statutory requirements.

The Company manufactures and supplies Goods in accordance with applicable British and European standards. The Company does not provide regulatory compliance, planning, or legal advice unless separately engaged to do so.

The Customer warrants that any design or specification provided to the Company does not contravene any applicable law or regulation. The Company accepts no liability for any non-compliance arising from Customer-supplied specifications.

Both parties shall comply with all applicable anti-bribery and anti-corruption laws including the Bribery Act 2010 and shall not engage in any activity that constitutes an offence under such legislation.

In the event of a dispute, the parties shall first attempt to resolve the matter by good faith negotiation. The Customer should raise any complaint in writing to [email protected].

If the dispute cannot be resolved by negotiation within 30 days, the parties may agree to refer the matter to mediation through a mutually agreed mediator.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief through the courts.

Consumers may also have access to online dispute resolution via the UK Government’s consumer dispute resolution services.

Entire Agreement: These Terms, together with any accepted quotation or order confirmation, constitute the entire agreement between the parties and supersede all prior representations, negotiations, or agreements.

Variation: No variation of these Terms shall be effective unless agreed in writing and signed by a director of the Company.

Waiver: Failure by the Company to enforce any right under these Terms shall not constitute a waiver of that right.

Severance: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Third Party Rights: These Terms do not confer any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.

Notices: Any notice required under these Terms shall be in writing and delivered by email (with confirmation of receipt) or by first-class post to the registered addresses of the respective parties.

Assignment: The Customer may not assign or transfer any rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or sub-contract its obligations without restriction.

Liontek Ltd is committed to delivering high-quality structural steel, fabrication, cladding, and installation services to both trade and consumer customers across England and Wales.

We aim to communicate clearly and promptly at every stage of the project, from initial quotation through to final handover.

Where issues arise, we are committed to resolving them fairly and efficiently. Customers with concerns are encouraged to contact us directly at [email protected] or call 01249 561049.

These Terms are reviewed periodically to ensure they remain compliant with current legislation and reflect our working practices. The current version is always available at www.liontek.co.uk.